Refund Policy

Digital Assets

Dragon Refuge assets are sold and delivered through itch.io. itch.io processes the payment, and refund requests for those purchases are handled by itch.io under its own refund policy.

If a product page states different refund terms, that listing takes precedence for that purchase.

Technical Problems

If a purchased asset is corrupted, inaccessible, or materially different from what was described, contact Dragon Refuge with the order details and a short description of the problem.

Most problems are faster to fix than to refund, and a corrected file is published for everyone. Where an issue is confirmed and cannot reasonably be fixed, Dragon Refuge will support a refund request made to itch.io.

Custom Development and Support Work

Custom development, technical support, and other service-based work are handled by written scope and milestone agreement.

Refunds for custom work are not automatic and depend on the stage of delivery, work already completed, and any terms agreed to in writing before the project began.

Cancellations

If a project is canceled before work begins, Dragon Refuge may refund any amount not yet committed to scheduling, setup, or reserved production time.

If work has already started, Dragon Refuge may retain payment for time already spent, deliverables already produced, or non-recoverable project allocation.

How to Request Help

If you believe a refund or corrective action is appropriate, contact Dragon Refuge with the purchase or project details and enough context for review.

Dragon Refuge prefers to resolve issues directly and clearly before chargebacks or payment disputes are opened.